I just logged in and I still have access but I get that Program Not found for the verification page. There is no resolve button when I get that (although as I said I am verified).
I logged in from different networks and still got that message so it appears to be on Microsoft’s end. I thought I was the only one getting that message but it does look like something that Microsoft needs to fix.
Unfortunately I do not see a Resolve button in the verification status page.
I had/have this problem and Microsoft sent me a link with two steps.
Was to get authenticated with AU10TIX after which I had a verified ID on my Microsoft Authenticator app
Pass this verified ID to Microsoft
The link was along the lines of
credentials.microsoft.com/verify
I don’t know if this will work for you,
Thanks @rob18767.
I have opened a new support request and Garrett escalated it for me. However yesterday I received a message that my support request had gone to the wrong team and was now being rerouted to the correct team. So I do not know how long this will take to fix.
Based on my experience I would suggest people keep a close eye to their accounts. My account was verified back in April and I am fairly certain it was still verified in early June. And then it suddenly went away.
It’s been 16 days since I submitted a ticket on the Microsoft Engage Center (in addition to 60 days of waiting on the original support response), and still nothing at all. Perhaps my tickets have been routed to the wrong team too..?
Also, I made sure to attach the ticket to an email address that I could receive emails on, and made sure the verification status is still in a verified state.
Do you actually have a Microsoft Partner Center login?
Yes, I have also had access to the Hardware program in the past. So it’s a surprise how difficult it’s been to get support on this from Microsoft.
Have you tried logging in then navigating to account settings→legal info
Then clicking on the verification summary status link to see if there is a ‘resolve’ button?
I should add you also need the Microsoft Authenticator App on your phone.
Quick update: With Garrett's help the issue has been resolved and my account shows as verified again.
Did they tell you why the account fell out of verification, or did it just randomly decide to do so for no reason? Because the latter sounds like a very scary situation.
Unfortunately they never told me why it happened.
I've been working through the same problem for the past week and have three data points I don't think are in this thread yet. Posting them because they cost me several days to find.
1. The reinstatement form is closed.
The Microsoft Forms link shared earlier in this thread (aka.ms/hdc-account-verification-support) now returns "This intake form is closed. To request support with the Windows Hardware Program, please view aka.ms/HDC-Support for more information." So the "magic form" route is gone.
2. The current documented route is Engage Center, and the identity you sign in with matters.
aka.ms/HDC-Support now redirects to the Partner Center dashboard support doc. It says to open the case in Microsoft Engage Center with:
and it explicitly warns you must sign in with an account that is enrolled in the Hardware Program — otherwise "you are blocked from selecting the correct routing choices during the creation workflow."
In my case that mattered a lot. Every case I had opened over the previous two months was filed from the MSA that owns our Store account rather than the Entra identity that owns the Hardware enrollment, and every one of them landed with a generic vetting team. Filing it from the enrolled identity did produce a correctly routed case — the confirmation mail states the routing as Developer, Student and Startup Programs / Windows Developer Center / Hardware Device Drivers, expected response 8 hours. Four days later there is still no human on it, which unfortunately matches what was reported in post 146.
3. A trap worth checking: Microsoft's mail to your global administrator may be silently bouncing.
This is the one I would suggest everyone here verify on their own account.
The registration docs say that after the EV certificate is uploaded a questionnaire is sent to the global administrator mailbox, and that "Registration doesn't proceed until the questionnaire is completed."
Our Hardware enrollment is owned by an Entra identity in a bare *.onmicrosoft.com tenant with no Exchange Online. There is no mailbox behind that address, and Partner Center does not expose a My Preferences page on a deactivated account, so there is no way to set a preferred email from our side.
I only found the consequence by opening the Communications tab on the support case itself, where Microsoft's own postmaster had filed a non-delivery report against the case:
Delivery has failed to these recipients or groups:
Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.
550 5.4.312 Message expired, DNS query failed(InfoNoRecords)
Server at <tenant>.onmicrosoft.com (0.0.0.0) returned '450 4.4.312 DNS query failed'
So every message Microsoft has addressed to that account's global administrator has been hard bouncing, and nothing on our side ever surfaced it. If your enrollment sits at PendingQualification and you have never seen the questionnaire, this may be why — and note that setting a reachable address as the case contact is not sufficient, because the questionnaire is addressed to the global administrator, not the case contact.
Current state here: vetting status Authorized (Microsoft confirmed in writing on 5 August), EV certificate active until May 2027, and the Hardware enrollment still reads PendingQualification with no Hardware workspace and the dashboard redirecting to restrictedaccess?reason=Deactivated.
Two questions for the thread:
My case number is 2608070010000772 if that is useful to anyone.
Thanks — the information already in this thread has saved me a lot of time.