Yesterday evening, my Hardware account was reinstated. Here is a short summary:
After many years of maintaining Windows drivers for our PCI cards, I was suddenly and unexpectedly locked out of the dashboard.
Initially, I saw that I needed to do some account verification, but when I wanted to take a closer look, I saw that our org admin was required to do that.
Our admin did the verification for himself in my presence, and I saw that everything looked good for him so far.
After that, I saw no more account verification requirement for myself, but access to the hardware dashboard was still denied.
A Microsoft support guy who took care of my ticket came back to me and told me that everything should be solved now. However, it wasn't.
I still had no access to the hardware dashboard, and when I tried to access the page, I get redirected to my account settings, where (again), I got a hint that I had to do some account verification.
After I had filled out and submitted the form mentioned here earlier, Garret stepped in and sent me some concrete pointers on how I should proceed.
I could then complete my account verification, and after few hours my account was re-activated.
In fact, Garret was the one who quickly helped sort things out.
Thanks also to @Scott_Noone_OSR who posted the link to the form to be filled out. For those who are new to this thread, here is the link once more:
My certificate which is in the process of being renewed.
The hardware program
I still require vetting but this is progress and Microsoft have opened up a service request.
Does our Global Admin IT guy need to login to start this process for me?
The important things I have learned:
In the âmagicâ form (see Martinâs post above) put the actual email address you can be contacted at but not the onmicrosoft one (unless you can get mail at this address) because that is the email Garrett will respond to.
In my case, our Admin needed to do the account verification for himself, but he didnât need to start the verification process for me.
In our case, we donât even have and use onmicrosoft email addresses. According to our admin, we got an onmicrosoft domain assigned by Microsoft, but we registered our own domain (meinberg.de), and everything works with the normal email addresses of that domain.
We have been move to the vetting process which is great. However when I click on the verification summary link from the developer tab of the Account profile Legal Info page I get this.
Now I am getting a repeat email from somebody else saying I cannot proceed as I have not verified myself.
I repeat, for the umpteenth time, I cannot verify myself if I get failed to load vetting details when I click on the verification summary page.
I also tried with my phone to see if it was a problem with our internal network. Same problem so it is something broken on Microsoftâs end by the look of it.
Sorry but I don't have any insight into those problems and I've not seen the 'program not found' message on our account, through any of this...
It was never 100% clear to me what is the relationship between the Global Admin account and the driver signing account, but I think the vetting has to be done from the Global Admin account, and the certificate upload is done from the driver signing account? Not totally sure if that's a requirement or just how we set it up some years ago when we went through the steps.
You wrote a while back:
In the Partner tab we have our Global Admin set to an email address to someone who is no longer at the company.
I want to add here that our global admin is at our parent company. so we have different domain names for the global admin and me, the developer.
There is someone still at our company who still has Global Admin rights so I am guessing we have to change this?
I would say that you need to somehow update the Global Admin account to the current person who is authorized at your (parent) company and who can receive emails at a real company email address that includes their first and last name and the company domain, so that the vetting and AU10TIX stuff won't reject it.
Or, maybe just email Garrett again about this, since he seems to have the ability to 'fix' some or all of these issues? Or submit the 'magic' form again if nothing else works? I suspect in any case you'll have to work closely with your company's 'Global Admin' person to get through this.
We tried with our Global Admin IT guy and he ran into the same âprogram not foundâ error on the developer tab. I forwarded this problem to Garrett and we got an email from the vetting team. It looks like the support ticket is still open.
On your dashboard, or under Account settings â Programs, do you have anything showing there? In our case we didnât have anything initially (after getting locked out) but then we signed up for Microsoft AI Cloud Partner Program, just to have something listed under Programs in order to get furtherâŚ
But I think that was after having already gone through the AU10TIX vetting. To do that, I think we had to update our contact info with a âfirstname-dot-lastname-at-company.comâ type of email, and/or the MS Support person (not Garrett, this was before we knew about the âmagicâ form) had to activate something so we could get into the AU10TIX link on the verification summary page.
In the very beginning (after having been locked out) we started all this by updating our contact name/email under Legal Info; that seemed to start the verification process over again, and we made progress from there. It sounds like maybe youâre stuck at that point?
