Basically that is the message. Windows is a closed system and only MSFT and a few strategic partners should be allowed in.
Mark Roddy
1 Like
Iâm making slow progress. Support provided a link for me to complete AU10TIX (then promptly closed my ticket). That failed because the first name on my account was âTomâ and my legal name is âThomasâ. After it failed the link was expired an no longer worked. Went in and changed the name on my account login and on the contact on the legal info page. Now this morning when I checked I was able to complete the Identity Verification through the Verification Status page. On to Employment Verification and Business Verification whatever those are. Then from what @Thomas_Eckert says it sounds like I still have to figure out how to get the Hardware workspace back.
Good luck @GrimBeaver! I hope you fare better than I have.
After getting back to âverifiedâ on both partner and âdeveloperâ tabs I tried to join MAICPP but ended up entirely locked out of partner center.
I can log in but when I try to redirect to the partner center dashboard I have to log in again and after I enter account, password and do 2fa two times via authenticator app the browser toggles between âworkingâ and âloadingâ about 20-30 times then stops with âWe couldnât sign you in. Please try again.â
Itâs been in this state for 3 days now. Iâve tried clearing browser data, switching browsers (edge and firefox, and safari on my phone), all exibit the same behavior.
I tried the general support line repeating âcan I talk to a humanâ till it relented. It did not. It gave me a support URL and hung up.
Of course the support system offers such helpful suggestions as âreset passwordâ and âcontact your company adminâ (which is me).
Iâve created an issue for this on a Microsoft community support page here:
Maybe that will get noticed. Doubt it tho.
Yeah. Thatâs what I am sensing.
Microsoft seems to be slowly abandoning embedded and IoT based Windows systems. They have abandoned a large section of the SBC market. IoT Core the supposed replacement for CE is no more and once CE13 ends support that is the end of that. Toradex has already shifted their boards to Linux.
IoT Enterprise is still live (Windows 11 IoT too) but I guess you can use that for kiosk or display based systems that do not use proprietary drivers.
Reading some of the messages here I realized that I needed to use my full legal name. Doing so triggered identity verification and I was able to complete it.
This triggered employment verification which failed automatically. I have no idea why this happened or what to do to fix it.
I think we have to try to get someone important within Microsoft to notice either via a direct contact or via publishizing our problem somehow.
Basically a large number of Windows kernel developers are locked out of being able to create or update their drivers. Even if someone has a critical bug or a CVE they cannot update their driver. This should be of concern to Microsoft as well since our customers are Microsoftâs customers too.
I used to be a Microsoft employee, but unfortunately all my contacts from that time seem to have moved on. So I no longer have any solid leads but I can still try.
An alternative may be to make noise somewhere where Microsoft employees may see it. For example, I maintain an open source file system driver on GitHub and I can call some attention to this problem. A lot of Microsoft developers are also on GitHub.
There may be other venues like Hacker News, etc.
Thereâs a recent blog post here: Our commitment to Windows quality | Windows Insider Blog
If they are really interested in âIncreasing OS, driver and app reliabilityâ a good start would be to allow 3rd party hardware OEMs to support their devices.
This blog doesnât seem to have a comments section but does announce an âImproved Feedback Hubâ maybe if a few of us submit issues there it might get reviewed.
Iâve created an OS feedback issue. Iâd appreciate any upvotes:
@Thomas_Eckert that link opens the Feedback Hub and then I get a message âYour account doesnât have access to this feedback.â
Just submitted the our last domain renewal from GoDaddy for the Employment Verification(?). Given how generic the receipt from GoDaddy is I hope they accept it.
I also tried to upvote this issue, but I am unable to access it. I simply get an âindeterminate progress spinnerâ that never ends.
Not surprising that Microsoftâs new Feedback Hub does not work that wellâŚ
How were you able to get it to do Employment Verification? In my case if just failed immediately after Identity Verification without giving me the chance to do anything about it.
Yeah, the âshareâ link is pretty useless. To find the issue manually use the following:
Category: Devices and Drivers
Subcategory: Audio and sound
Title: 3rd party OEMs arenât able to sign new drivers
From Legal info (where it shows Rejected) I clicked to âVerification Summary pageâ and the bar at the top now had a resolve button that when clicked gave me a form to submit a document.
Thanks.
This may actually be on me and not Microsoft. I run a very slimmed down OS where I specifically uninstall many of the default Microsoft apps/services. So I do not even have the Feedback Hub app and this is why I was getting the spinning wheel (i.e. there was no Feedback Hub app to launch from the link).
I do not suppose there is an actual web page somewhere accessible from a web browser that I could use instead?
I was eventually able to use Feedback Hub via one of the VMs that I keep for kernel debugging.
However like @GrimBeaver I was unable to make the link work. And unfortunately Feedback Hub does not list your issue when searching with the criteria you listed.
So in summary, 'feedback hub' is just as useless as it ever was.
2 Likes
Honestly a lot of companies have put a significant amount of time and effort, never mind capital investment, into making their kernel based products work with Windows. The attitude of Microsoft is absolutely disgraceful.
That said I understand if they want to tighten up their verification process. Just fix the process to be able to achieve the required verification.
Either that or specifically say that Microsoft is making Windows a closed system for MSFT and strategic partners.
If there was a way of bringing companies together, that have been shut out of the partner center, so we can have a louder voice then I am all for it.
That said, does anybody know how to send a service request to Microsoft about not being able to send a service request through the partner center?
Go to this page:
Click the âAsk Copilotâ button. Yell at it for a bit and eventually it will give you a page to open a support ticket. There will be some drop downs.
@Bill_Zissimopoulos said to use these:
Developer, Student and Startup Programs
Windows Developer Center
Hardware Device Drivers
I believe I did these:
Developer, Student and Startup Programs
Windows Developer Center
Developer Enrollment in Partner Center
After I think around 5 days I got a message that they had forwarded my ticket to the correct group. Good luck.
Thank you very much @GrimBeaver.
LOL. Thatâs a technique I have often used with web sites, but my success rate is rather low.