I use the process explorer to create a dump file when WINWORD.EXE show no response. The analysis result of the dump is below. I cannot understand it.
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for WINWORD.EXE -
GetPageUrlData failed, server returned HTTP status 404
URL requested: http://watson.microsoft.com/StageOne/WINWORD_EXE/11_0_6568_0/42e178a5/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
FAULTING_IP:
+21ed550
00000000 ?? ???
EXCEPTION_RECORD: ffffffff – (.exr 0xffffffffffffffff)
ExceptionAddress: 00000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 00000fc8
DEFAULT_BUCKET_ID: STATUS_BREAKPOINT
PROCESS_NAME: WINWORD.EXE
ERROR_CODE: (NTSTATUS) 0x80000003 - {
EXCEPTION_CODE: (NTSTATUS) 0x80000003 (2147483651) - {
MOD_LIST:
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
LAST_CONTROL_TRANSFER: from 774854d4 to 774870b4
PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT
BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT
STACK_TEXT:
0012dd84 774854d4 75726b32 00000330 00000330 ntdll!KiFastSystemCallRet
0012dd88 75726b32 00000330 00000330 0012dda8 ntdll!ZwClose+0xc
0012dd98 76f3caa4 00000330 04eb3fb8 0012ddc4 KERNELBASE!CloseHandle+0x2d
0012dda8 770e476f 00000330 00000000 04eb3fb8 kernel32!CloseHandleImplementation+0x3f
0012ddc4 770e4677 04eb3fb8 0012dde4 770e4199 ole32!CFileStream::~CFileStream+0x59
0012ddd0 770e4199 00000001 00000001 04eb3d10 ole32!CFileStream::`scalar deleting destructor’+0xd
0012dde4 7715c7db 04eb3fb8 04eb0858 7715c604 ole32!CFileStream::Release+0x2f
0012ddf0 7715c604 04eb0858 00000000 01a2b314 ole32!CPerContext::Close+0x3a
0012de14 300abe55 00000000 01a2b5b4 00490268 ole32!CExposedDocFile::Release+0xb8
WARNING: Stack unwind information not available. Following frames may be wrong.
0012e08c 30151e8c 00000003 00000000 01a2b5e8 WINWORD+0xabe55
0012e2b4 300c9b56 004902c0 01a2caa8 00000000 WINWORD+0x151e8c
0012e2f8 300c9727 01a2b5e8 00000800 01a2b5e8 WINWORD+0xc9b56
0012e360 300c8d79 01a2caa8 00000000 00000000 WINWORD+0xc9727
0012e38c 30069183 00020202 00000000 00000001 WINWORD+0xc8d79
0012e410 76e3c4e7 00020202 00000000 00000000 WINWORD+0x69183
0012e43c 76e3c5e7 30068e14 00020202 00000010 user32!InternalCallWinProc+0x23
0012e4b4 76e35294 00000000 30068e14 00020202 user32!UserCallWinProcCheckWow+0x14b
0012e4f4 76e2ada9 00880860 0087eaf0 00000000 user32!SendMessageWorker+0x4d0
0012e514 30120bf5 00020202 00000010 00000000 user32!SendMessageA+0x7c
0012e98c 76e3c4e7 000301f0 00000010 00000000 WINWORD+0x120bf5
0012e9b8 76e3c5e7 300297e1 000301f0 00000010 user32!InternalCallWinProc+0x23
0012ea30 76e34f0e 00000000 300297e1 000301f0 user32!UserCallWinProcCheckWow+0x14b
0012ea8c 76e34f7d 0087f878 00000010 00000000 user32!DispatchClientMessage+0xda
0012eab4 77486fee 0012eacc 00000018 0012ec54 user32!__fnDWORD+0x24
0012eae0 76e34f51 76e3517d 000301f0 00000112 ntdll!KiUserCallbackDispatcher+0x2e
0012eae4 76e3517d 000301f0 00000112 0000f060 user32!NtUserMessageCall+0xc
0012eb68 76e2bb13 000301f0 00000112 0000f060 user32!RealDefWindowProcWorker+0x72
0012eb84 744b5eef 000301f0 00000112 0000f060 user32!RealDefWindowProcA+0x47
0012eb9c 744cd128 0012ebc8 007ada60 0012ec00 uxtheme!DoMsgDefault+0x2d
0012ebac 744b1e09 007ada60 0012ebc8 00000010 uxtheme!OnDwpSysCommand+0x47
0012ec00 744b5dda 00000000 00000000 0000f060 uxtheme!_ThemeDefWindowProc+0x13c
0012ec1c 76e2c6b7 000301f0 00000112 0000f060 uxtheme!ThemeDefWindowProcA+0x18
0012ec64 30121226 000301f0 00000112 0000f060 user32!DefWindowProcA+0x68
0012f0dc 76e3c4e7 000301f0 00000000 0000f060 WINWORD+0x121226
0012f108 76e35f9f 300297e1 000301f0 00000112 user32!InternalCallWinProc+0x23
0012f180 76e34f0e 00000000 300297e1 000301f0 user32!UserCallWinProcCheckWow+0xe0
0012f1dc 76e34f7d 0087f878 00000112 0000f060 user32!DispatchClientMessage+0xda
0012f204 77486fee 0012f21c 00000018 0012f3b0 user32!__fnDWORD+0x24
0012f230 76e34f51 76e3517d 000301f0 000000a1 ntdll!KiUserCallbackDispatcher+0x2e
0012f234 76e3517d 000301f0 000000a1 00000014 user32!NtUserMessageCall+0xc
0012f2b8 76e35138 000301f0 000000a1 00000014 user32!RealDefWindowProcWorker+0x72
0012f2d4 744b5eef 000301f0 000000a1 00000014 user32!RealDefWindowProcW+0x47
0012f2ec 744cd175 0012f324 000000a1 000301f0 uxtheme!DoMsgDefault+0x2d
0012f308 744b1e09 007ada60 0012f324 0000001c uxtheme!OnDwpNcLButtonDown+0xc9
0012f35c 744b1f20 00000000 00000000 00000014 uxtheme!_ThemeDefWindowProc+0x13c
0012f378 76e35fc3 000301f0 000000a1 00000014 uxtheme!ThemeDefWindowProcW+0x18
0012f3c0 30029983 000301f0 000000a1 00000014 user32!DefWindowProcW+0x68
0012f838 76e3c4e7 000301f0 000000a1 00000014 WINWORD+0x29983
0012f864 76e3c5e7 300297e1 000301f0 000000a1 user32!InternalCallWinProc+0x23
0012f8dc 76e3cc19 00000000 300297e1 000301f0 user32!UserCallWinProcCheckWow+0x14b
0012f93c 76e3cc70 300297e1 00000000 30a8afa0 user32!DispatchMessageWorker+0x35e
0012f94c 30068d76 30a8afa0 00000000 300684f6 user32!DispatchMessageW+0xf
0012f958 300684f6 30a8afa0 00240092 00240008 WINWORD+0x68d76
00000000 00000000 00000000 00000000 00000000 WINWORD+0x684f6
STACK_COMMAND: .cxr 0000000000000000 ; kb ; dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb
FOLLOWUP_IP:
WINWORD+abe55
300abe55 5e pop esi
SYMBOL_STACK_INDEX: 9
SYMBOL_NAME: winword+abe55
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: WINWORD
IMAGE_NAME: WINWORD.EXE
DEBUG_FLR_IMAGE_TIMESTAMP: 42e178a5
FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_WINWORD.EXE!Unknown
BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_winword+abe55
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/WINWORD_EXE/11_0_6568_0/42e178a5/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
Followup: MachineOwner
thanks