About three weeks ago, I navigated to MSDN’s feedback center
(http://lab.msdn.microsoft.com/productfeedback/default.aspx) to report a
bug with the InterlockedXxx() DDK function after discussing the issue
with some of you folks here (who agreed with me that it should be
reported). So, I used this online mechanism to create bug ID
FDBK50137…
Just curious, do you folks think this is the right way to report a
problem? Should I have done this differently? Other than my MSDN
subscription, I don’t have any direct contacts at Microsoft… The bug
says it’s “under review” as its Microsoft status, and I’m hoping that’s
not just a bit bucket. I think it’s been in that state since I filed
it.
Thanks in advance for any advice. I didn’t want to just let it drop
since you guys helped convince me that it was worth reporting.
– charlie
To the best of my knowledge, using “MSDN product feedback” works only with Visual Studio related stuff, and will not work for DDK-related issues.
For years, OSR ran a service that allowed folks to submit DDK bugs. But…
Presently, the only guranteed ways to submit a bug on the DDK are:
a) Contact DDK PSS
b) Submit a bug via the beta program
Of course, there’s another quite viable choice. Post your bug HERE on NTDEV. But BUG in the title, write the description in the message. Be clear about the version of the DDK the bug relates to.
Bet if you do that somebody – either a 'softie or somebody with access to the internal bug database – will grab it file it for you.
P
If you click on the link for “Send feedback on this topic” on your local
DDK install, the right folks do get the feedback.
d
-----Original Message-----
From: xxxxx@lists.osr.com
[mailto:xxxxx@lists.osr.com] On Behalf Of xxxxx@osr.com
Sent: Monday, June 05, 2006 9:13 AM
To: Windows System Software Devs Interest List
Subject: RE:[ntdev] Reporting a problem through MSDN Product Feedback
Center
To the best of my knowledge, using “MSDN product feedback” works only
with Visual Studio related stuff, and will not work for DDK-related
issues.
For years, OSR ran a service that allowed folks to submit DDK bugs.
But…
Presently, the only guranteed ways to submit a bug on the DDK are:
a) Contact DDK PSS
b) Submit a bug via the beta program
Of course, there’s another quite viable choice. Post your bug HERE on
NTDEV. But BUG in the title, write the description in the message. Be
clear about the version of the DDK the bug relates to.
Bet if you do that somebody – either a 'softie or somebody with access
to the internal bug database – will grab it file it for you.
P
Questions? First check the Kernel Driver FAQ at
http://www.osronline.com/article.cfm?id=256
To unsubscribe, visit the List Server section of OSR Online at
http://www.osronline.com/page.cfm?name=ListServer
I don’t want to contradict Doron… but…
“Send feedback on this topic” goes to the writers. So, if it’s a DOC bug, it’ll go to the right person. If you submit a technical bug and somebody gets it and triages it and happens to send it to the right person, then you’re cool. Otherwise…
Best to call or email DDK PSS. Reporting a bug through them doesn’t cost anything,
P
Thanks, guys. I’ll go this route, and I’ll also post a “BUG” email
here. The theory, by the way, is that while this shows up as a DDK
problem, it’s likely an issue with the compiler. Search ntdev for my
thread titled " Bug with InterlockedExchange() or possibly compiler?"
from a few weeks ago.
Best wishes. – charlie
That’s very true, I didn’t really put the 2 together 
… although the
writers usually fwd bug reports on to the devs in question.
d
-----Original Message-----
From: xxxxx@lists.osr.com
[mailto:xxxxx@lists.osr.com] On Behalf Of xxxxx@osr.com
Sent: Monday, June 05, 2006 12:43 PM
To: Windows System Software Devs Interest List
Subject: RE:[ntdev] Reporting a problem through MSDN Product Feedback
Center
I don’t want to contradict Doron… but…
“Send feedback on this topic” goes to the writers. So, if it’s a DOC
bug, it’ll go to the right person. If you submit a technical bug and
somebody gets it and triages it and happens to send it to the right
person, then you’re cool. Otherwise…
Best to call or email DDK PSS. Reporting a bug through them doesn’t
cost anything,
P
Questions? First check the Kernel Driver FAQ at
http://www.osronline.com/article.cfm?id=256
To unsubscribe, visit the List Server section of OSR Online at
http://www.osronline.com/page.cfm?name=ListServer
On 6/5/06 2:43 PM, “xxxxx@osr.com” wrote:
> Best to call or email DDK PSS. Reporting a bug through them doesn’t cost
> anything,
And to add to this, I must say that in my experience, they are amazingly
responsive through this route. There are some folks on that side of the
alias (Bryan Burgin in particular comes to mind) that really work hard to
address issues like this.
-Steve