Yes, I strongly believe that you will need to start from scratch. The account must be linked to your company account. The new Microsoft account cannot be the one you are using for Microsoft home s/w, Xbox, etc.
For our case, my full legal name is buried in the email login along with our company name. Be sure that yours is the same.
In the process, you will need to upload your legal government ID using a QR code and your phone - we uploaded my driver license (front & back) for this vetting process.
Somewhere down the road they will demand to know the price paid and the number of Taylor Swift downloads by your family members.
Root canals are more enjoyable than this process...
It may be practical to request a Microsoft support staff member to phone you to clear the air. I think and pray that we are close to reaching the finish line. Do some yoga and drink non-caffeine tea before taking their call. Good luck!
I didn't do that. Do you think this might be important?
I didn't even make it to the vetting process - stuck in the enrolment:
“Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123225"
The number is actually not a reference, but an error code. Based on what others say on the Internet, this is some sort of general failure - suspicious IP address and such. People typically solve this by using different browsers, InPrivate browsing, different ISP etc. None of that worked for me, except I haven't tried a different ISP.
I am trying opening support tickets with Microsoft, but failed to reach the correct support team so far.
Yes this is a real nightmare. We signed up with Microsoft Partner Center, uploaded a code signing certificate but can't get to the Hardware dashboard because our "Partner Center account has been deactivated".
Yup. In week # 3 of the same. I think we are close to the finish line. As noted above, the older account you may have used in the past (Winqual) is no longer. You will have to start fresh with a dedicated company account and navigate through the vetting process. In addition to your signing certificate, you must upload your government ID (front / back) + eventually sign their binary file using your signing certificate. We are currently stuck at the employment verification stage (I am a co-founder of our 35+ year old company and a supplier to Microsoft). Just late last week, shared our company website domain name details (with my name in the documents for whois). Have Lorenzo @ Microsoft reviewing the same before we start once again to upload all of the above. This process is a real pain in the rump and have a tier 1 client waiting. We are able to supply NASA and aerospace firms with less effort than this vetting process. Wish you luck but of course chime back and will try to help, where we can so you can save some time. Just be sure that you are NOT using a generic email address that you use for say Microsoft 365, etc. The login email address must have your company name buried in there. That is the format we are currently using and it is working for us.
Thanks @mon2 I will try Jason or Lorenzo for help. In our case this is the first time we signed with Microsoft Partner Center. We got a few agreements to sign which we did and now we are in an AI black hole going in circles.
I made some progress, but it's going very slowly with bumps at every step, and it's not clear how long would it take to the end, if ever. Moreover, there are lots of reports on the Internet where people's verification have been revoked by Microsoft for no apparent reason.
We're now investigating if it is possible to cut losses by eliminating reliance on drivers, and consequently on Microsoft.
That sounds like a nightmare for any business that has taken the decision to develop Windows drivers for their products and then being unable to issues drivers to their customers.
We are still at this and about 4 weeks into this process. The last vetting request was to supply our Dun & Bradstreet number to validate our existence. Have done this. I believe that we need to (restart) and submit my driver license or passport as an upload. All this fun while we have a tier 1 client waiting for the latest Microsoft signed drivers to be submitted.
When we renewed our signing certificate we were requested to provide information from Dun & Bradstreet (it listed our CEO and that was the information they wanted) after not being requested to do so the previous times we obtained a signing certificate. We also had to change the company name on the certificate to our parent company because they also wanted to know state Tax ID for the company.
After months of testing and countless errors, they ended up transferring our ticket to another team. We're also running out of patience with Microsoft, while our drivers remain unsigned. It's an incredibly frustrating experience.
We too are in the same boat. Had to correct a 'bug' on a serial driver that is triggered by Windows during an open handle to the port. Essentially a work around and thousands of dollars later, the driver is not signed because we have yet to be able to submit to Microsoft. Hate to repeat and burden him but ping Lorenzo (see above in this thread) - he has been great to assist while others have been silent. Suspecting this is the result of Microsoft downsizing. Hope they have more than 1 person on staff to perform this vetting process.
Still at this madness. 5th week. Now was rejected for trying too many times to upload the documents. This must be yet another failed AI vetting algorithm.
Looks like the whole thing is run by a background AI and the support people cannot influence it in any way. They only give you bromides and general information, but all you do is on your own.
Reading on the Internet, there are only two scenarios how this can end. It's either you don't submit documents, as I do because everything is disabled on my screen, or you submit documents and it keeps saying that something doesn't match while everything matches. The first scenario ends with "you don't meet Microsoft standards" email, the other is "you run out of attempts". No one ever reported recovering from these two.
Perhaps, it is possible to find someone in Microsoft who can look at your account and fix the problem, but I seriously doubt this. I'm just waiting for my "don't meet Microsoft standards" email.
Can ANYONE post if they have had success with this new vetting process? Seriously considering early retirement. Our tier 1 clients can chat with Microsoft till they are blue in the face to settle this broken system. Microsoft continues to have the reverse midas touch (like Intel).
OMG. Personally can say that Lorenzo has been great @ Microsoft but his hands appear to be tied. He is attempting to gain full details as to why the vetting process is being blocked. 7 days and counting since our last interaction with Lorenzo. Truly agree with the above post that this is just an AI driven overkill and failed process. We are stuck with the employment vetting process (I am a co-founder and have presence on many public support forums) - yet failing to prove that I exist. My name is plastered over our website domains and documentation yet I do not exist. I believe I have a pulse... Rod Serling must be laughing.
I quit. I closed all the accounts, deleted all the tenants, entra ids etc. I wasted too much time, and wasting more is hardly a solution.
My understanding is that their AI found something wrong. May be it didn't like my IP. May be just a bug. The reason is unknown to me. Once this happened, there was no way forward because the account got tainted and didn't work normally - I couldn't edit content, press buttons, but received errors, got circular links etc.
I don't think the support people you're quoting here have any ability to change anything, or even look at your account data. If I were you, I would abandon them and try to find support elsewhere, may be file a ticket from the Parner Center directly. It didn't work in my account - every time I tried I would get "wait for 10 minutes and re-try" message, and this went on for weeks. But this route sounds like a good thing to try - they specifically have different "vetting" stages you can select in their topics.
If you managed to pass the registration, could you share the procedure you used for deleting everything and registering from scratch, any quirks to keep in mind? It would be extremely helpful for anyone going down the same route.
I can tell how I deleted everything, but I'm not sure you can start from scratch. I did it twice actually. I deleted the first account before I entered the company data. The problem with that one was that I couldn't enter company data even though I tried many times. After deleting the old account, I started the other one using a phone's hotspot. This worked and I was able to enter company data and submit certificate, but I made a mistake and switched back to the regular network. Then it immediately failed at the next stage which was identity verification. I deleted this account too, but I have no intention of trying again. Therefore, I don't know if it would be possible to open a new account after they have already accepted the company data and certificate.
Closing account is rather simple - log in at entra.microsoft.com with your password, select "Manage Tenants", select your tenant and click "Delete". It'll show you the list of tasks you need to perform, you need to do all of them. There's a wait time on Azure subscription even though I haven't used any, so it takes about a week to close.