Hi All,
On my Win10 1909 ARM64 and X64 test machine, I used the command the tool PnPUtil to delete the driver package as the following steps.
- Power on the Bluetooth mouse and pair it to the test machine.
- Install the older mouse filter driver using the command line “PnPUtil /add-driver”.
- Power off the mouse.
- Uninstall the driver using the command line “PnPUtil /delete-driver”. The information in the setupapi.dev.log is as below:
flq: {FILE_QUEUE_BACKUP_FILE exit OK}
flq: DeleteFile: ‘C:\WINDOWS\System32\drivers\pointARM64.sys’
flq: DeleteFile: ‘C:\WINDOWS\System32\drivers\pointARM64.sys’
! flq: DeleteFile: FAILED
! flq: Error 5: Access is denied.
! flq: Skipping attempt at delayed delete - file NOT deleted
cpy: Shuffle-deleted file ‘C:\WINDOWS\System32\drivers\pointARM64.sys’. - Install the newer mouse filter driver.
- Power on the mouse again.
- An exclamation mark displays on the mouse device node of the Device Manager and the mouse doesn’t work anymore. The information in the setupapi.dev.log as below:
inf: LoadOrderGroup=“Pointer Port” (pointarm64.inf line 191)
!!! dvi: Add Service: Failed to create service ‘PointARM64’.
!!! dvi: Error 1072: The specified service has been marked for deletion.
inf: {Install Inf Section [HID_Filtr_Inst.NT.Services] exit(0x00000430)}
inf: Error 1072: The specified service has been marked for deletion.
!!! dvi: Error while installing services.
!!! dvi: Error 1072: The specified service has been marked for deletion.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 1072: The specified service has been marked for deletion.
dvi: {Install DEVICE exit (0x00000430)}
!!! dvi: Cleaning up failed installation (00000430)
!!! dvi: Default installer: failed
!!! dvi: Error 1072: The specified service has been marked for deletion.
dvi: {DIF_INSTALLDEVICE - exit(0x00000430)} 10:25:35.083
!!! dvi: Error(00000430) installing device!
dvi: Device install status: 0x00000430
However, the issue doesn’t happen on the Win10 2004. It displays a Reboot reminding dialog after the Step 7 but the mouse is still working well.
Any workaround solution to fix this? I tried to use 2004 PnPUtil on the 1909 machines but it displays the error like “the command doesn’t support the OS”.
Thanks,
Marshall