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RE: SoftIce Problem

OSR_Community_UserOSR_Community_User Member Posts: 110,217
The production version of Windows 2000 is build 2195. BoundsChecker and
SoftICE tracked the Windows 2000 development throughout the various betas of
W2K. As new builds came out we provided updates on our web site for
customers. In some cases the updates were free and in other cases if we
came out with a major version the update was chargable.

In order to get official support for Windows 2000 the customer will need to
upgrade to the version that officially supports Windows 2000. I suspect
that this is the currently shipping version of SoftICE. If the customer is
using one of our earlier builds that we provided during the W2K beta it most
likely won't work with the final version of Windows 2000.

BoundsChecker and SoftICE both depend on fairly specific knowledge about how
the operating system works in order to do our job. As a result we need to
update whenever things change in incompatable ways.

I recommend that you have the customer call NuMega technical support. There
are several excellent people there that will be able to help solve the
customers problem.

Here's the portion of the online help that describes how to get in contact
with support:



----------------------------------------

For Technical Issues

NuMega Lab Technical Support can assist you with all your technical
problems, from installation to troubleshooting.

Before contacting technical support please read the relevant sections of the
documentation and the Readme files.

To contact Technical Support, by:


? E-Mail: Include your serial number and send as many details as possible
to:

[email protected]

? World Wide Web: Submit issues and access additional support services at:

http://www.compuware.com/numega

Go to Technical Support.

? Fax: Include your serial number and send as many details as possible to:

603 578 8401

? Telephone: Telephone support is available only as a Priority Support
Service from 8:30am to 5:30pm EST, Monday through Friday. Have product
version and serial number ready.

In the U.S. and Canada, call: 888 NUMEGA-S.

International customers, call: +1 603 578 8100


? Before calling, please obtain and record the following information:
? Product name (or edition), version, or service pack.
? Product serial number.
? Your system configuration: operating system, network configuration, amount
of RAM, environment variables, and paths.
? The details of the problem: settings, error messages, stack dumps, and the
contents of any diagnostic windows.
? If the problem is repeatable, the details of how to create the problem.

? The name and version of your compiler and linker and the options you used
in compiling and linking.

-----Original Message-----
From: Syed Abthagir [mailto:[email protected]]
Sent: Monday, July 03, 2000 1:54 AM
To: NT Developers Interest List
Subject: [ntdev] SoftIce Problem.


Hi all,

I want to load SoftIce (Debugger) while booting on Windows 2000.
I am using 2195 build of Win2K. SoftIce doesn't support this build other
than previous builds of 2038.
As per the instructions given by SoftIce's NT5Boot.txt file, I have
downloaded the keyboard driver and replaced the system supplied
driver with the downloaded one and installed SoftIce, but the Keyboard is
still not functioning.
Then I have tried with loading SoftIce after boot option. But system
displays blue screen after loading SoftIce mannually.
Could anyone of u have the solution for SoftIce problem?

Thanks in advance,
Syed.

Sam Gentile
Principal Software Engineer
Compuware NuMega
Performance & Coverage Group
[email protected]
www.numega.com
http://www.c2.com/cgi/wiki?SamGentile
"Love Yourself. Love Your Neighbor. Love Your COM"
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