On some customer PCs, Device Manager shows IddCx driver devices with STATUS_DEVICE_POWER_FAILURE

NTDEV
1

My driver is based upon Microsoft’s IddCx example, and I don’t provide any power management callbacks except for D0Entry and D0Exit:

NTSTATUS CAdapter::Create(WDFDRIVER hWdfDriver, PWDFDEVICE_INIT pDeviceInit)
{
    . . .

    ///////////////////////////////////////////////////////////////////////////
    // Register this driver's Plug-n-Play and Power Management event callbacks

    WDF_PNPPOWER_EVENT_CALLBACKS pnpPowerCallbacks{};
    WDF_PNPPOWER_EVENT_CALLBACKS_INIT(&pnpPowerCallbacks);

    pnpPowerCallbacks.EvtDeviceD0Entry = OnWdfDeviceD0Entry;
    pnpPowerCallbacks.EvtDeviceD0Exit  = OnWdfDeviceD0Exit;

    ::WdfDeviceInitSetPnpPowerEventCallbacks(pDeviceInit, &pnpPowerCallbacks);

For a small percentage of (Windows 10) users, when a (software) display adapter device is created, it shows up in Device Manager under Display Adapters with a yellow triangle. Looking at the status, it says “This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE”

I haven’t been able to reproduce this in a testing environment, and I’m struggling to understand what might be causing this.

Can anyone offer any clues?