Usbhub crash with standby + device remove + resume

NTDEV
1

We have KMDF function driver for our device. Here is the scenario when the crash occurs:

  • Put system in standby with device connected.
  • Remove device
  • Resume system – crash occurs
    BugCheck 7E, {c0000005, f77aa371, f7a0d94c, f7a0d648}

The analyze output is very much similar to what is posted in the following thread:
http://www.osronline.com/showThread.cfm?link=89357

Doron analyzed this and concluded this as a bug in usbhub.sys. I was unable to determine if this was fixed or not. I would appreciate if anyone could point me to a kb or provide some update on this.

The usbhub.sys version on our system is:
5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Thanks,
Bala

2

Just an update…
Based on the post (subject: Standby-Sleep State Problem) on microsoft.public.development.device.drivers:

“You have to call MS technical support to get QFE.”

I wish there was some reference (KB#) for this issue… so its easier navigate through layers of MS technical support…