> Hi people,
What are the possible reasons for the SYSTEM_SERVICE_EXCEPTION(0x3b)
error?
Which of the driver parts possible cause this problem (plug & play,
power, system control, …)?
This problem appear in a function driver when I execute the
hct/device path exerciser to test them.
I attach the log file to easy identify the problem.
log file text
**** NTLOG INITIATED +DATE+03/13/2003 +TIME+12:37:39
**** NtLog date: Tue Nov 12 20:35:53 2002
**** Exe date: Tue Nov 12 20:44:43 2002
**** Processor : Ia64
**** CPUS : 1
**** System : Windows NT 5.2[3763], Retail, Mouse,
**** Build Lab : 3763.dnsrv.030204-1636
**** Vid Driver: ATI2DVAG
**** Chip Type: Radeon 7000 (QY)
**** DAC Type : Internal DAC(350MHz)
**** Adapter : Unknown
**** MiniPort : Unknown
**** VRAM : 16384
**** Hertz : 60
**** X Res : 800
**** Y Res : 600
**** BPP : 32
**** Planes : 1
**** RGB Masks: (888)(bgr)
**** X Pos : 0
**** Y Pos : 0
**** Machine : EVERESTFPB
**** User Name : Administrator
**** Language : English
**** KM boundary: 7152
**** ProductOptions: Enterprise,Terminal Server
Proc ID Proc.Name Wrkng.Set PagedPool NonPgdPl Pagefile
Commit Handles Threads UserObj GdiObj
0 Idle Process-> 40 0 0 0
0 0 1 N/A N/A
4 System-> 296 0 0 32
96 365 62 0 0
348 smss.exe-> 1224 10 1 384
384 17 3 0 0
464 csrss.exe-> 3896 84 10 2192
2192 514 12 N/A N/A
504 winlogon.exe-> 7144 73 50 8352
8352 436 19 7 26
548 services.exe-> 8904 47 17 3336
3336 319 18 0 4
560 lsass.exe-> 19840 64 23 13392
13392 414 35 0 4
732 svchost.exe-> 8112 40 20 2184
2184 216 11 0 4
784 svchost.exe-> 11808 60 9 3776
3776 148 20 0 5
880 svchost.exe-> 10424 64 10 5176
5176 132 8 N/A N/A
896 svchost.exe-> 6344 31 4 1368
1368 78 5 N/A N/A
912 svchost.exe-> 38296 147 38 15960
15960 853 50 3 5
1116 spoolsv.exe-> 12920 49 7 6832
6832 100 10 0 4
1156 msdtc.exe-> 12616 52 12 3240
3240 155 18 N/A N/A
1260 svchost.exe-> 5560 32 3 1024
1024 52 2 0 4
1292 hpmgtsvc.exe-> 3200 17 2 608
608 50 3 0 0
1348 svchost.exe-> 3584 19 2 672
672 33 2 N/A N/A
1380 snmp.exe-> 22456 84 17 6032
6032 202 12 1 5
1420 lserver.exe-> 18112 72 18 8136
8136 166 17 0 5
1488 asrsrvc.exe-> 2856 17 2 632
632 13 2 0 0
1496 hpclusvc.exe-> 5424 33 3 872
872 23 2 0 4
1508 hpesysvc.exe-> 3296 18 2 768
768 13 2 0 0
1516 hpevtsvc.exe-> 3424 19 2 800
800 13 2 0 0
1524 hplersvc.exe-> 2336 16 1 480
480 14 2 0 0
1532 hpmpsvc.exe-> 3600 19 2 792
792 13 2 0 0
1540 hppfmsvc.exe-> 3408 18 2 776
776 13 2 0 0
1580 hpler.exe-> 6752 33 4 1360
1360 40 4 5 7
1668 dfssvc.exe-> 8792 58 6 2384
2384 71 9 0 5
1976 wmiprvse.exe-> 13136 44 6 3096
3096 162 6 N/A N/A
204 wmiprvse.exe-> 13768 50 6 2752
2752 132 6 N/A N/A
292 snmptrap.exe-> 4416 21 4 928
928 40 4 N/A N/A
1088 explorer.exe-> 26552 88 12 6664
6664 223 9 68 155
2216 wuauclt.exe-> 10264 61 5 2368
2368 76 6 9 15
2308 cmd.exe-> 112 29 2 2704
2704 21 1 0 4
2360 dmadmin.exe-> 9840 45 6 1840
1840 93 9 2 7
2644 shrtver.exe-> 8808 63 4 2600
2600 30 1 26 24
2652 HCTReboot.exe-> 9000 45 5 2296
2296 54 4 1 4
****
****
A54.A58 : TestName: WHQL Driver Verifier Test - Version 2.0.5.4
A54.A58 : shrtver.exe /i dc2.ini /all /auto /f 0xFB /l devpath.log /d
“C:\WINDOWS\system32\DRIVERS\pcinfo.sys”
A54.A58 :
A54.A58 : Starting assertion 22.3.1
A54.A58 : Assertion Title: The driver under test must not blue screen the
system while running driver verifier.
A54.A58 : Description: Initializing driver verifier test
A54.A70 : +VAR+INFO 0 : Listing of drivers being verified
A54.A70 : +VAR+INFO 0 : Driver File: pcinfo.sys
A54.A70 : +VAR+INFO 0 :
A54.A58 : +VAR+INFO 0 : System shutdown initiated
668.698 :
668.698 : Starting assertion 22.3.1
668.698 : Assertion Title: The driver under test must not blue screen the
system while running driver verifier.
668.698 : Description: Running tests under driver verifier
668.784 : +VAR+INFO 0 :
668.784 : +VAR+INFO 0 : Starting test Device Path Exerciser
668.784 : +VAR+INFO 0 : Test command line: dc2 /hct -k /dr pcinfo
1124.1128 :
1124.1128 : Starting assertion 22.3.1
1124.1128 : Assertion Title: The driver under test must not blue screen the
system while running driver verifier.
1124.1128 : Description: Checking log for bugchecks and other driver
verifier failures
1124.114C : +VAR+SEV2 0 : Test failed to complete last phase
1124.114C : +VAR+SEV2 1 : A system crash occured during testing. Dump
file: C:\WINDOWS\MEMORY.DMP
1124.114C : +VAR+INFO 2 : Stack trace from system crash:
1124.114C : +VAR+INFO 2 : Symbol search path is: C:\HCT\testbin
1124.114C : +VAR+INFO 2 : Microsoft (R) Windows Debugger Version
5.2.3763.0
1124.114C : +VAR+INFO 2 : Copyright (c) Microsoft Corporation. All
rights reserved.
1124.114C : +VAR+INFO 2 : Loading Dump File [C:\WINDOWS\MEMORY.DMP]
1124.114C : +VAR+INFO 2 : Kernel Dump File: Full address space is
available
1124.114C : +VAR+INFO 2 :
************************************************************
1124.114C : +VAR+INFO 2 : WARNING: Dump file has been truncated. Data
may be missing.
1124.114C : +VAR+INFO 2 :
************************************************************
1124.114C : +VAR+INFO 2 : Symbol search path is: C:\HCT\testbin
1124.114C : +VAR+INFO 2 : Executable search path is:
1124.114C : +VAR+INFO 2 : *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
1124.114C : +VAR+INFO 2 : Windows Server 2003 Kernel
1124.114C : +VAR+INFO 2 : Version 3763
1124.114C : +VAR+INFO 2 : UP
1124.114C : +VAR+INFO 2 : Free Intel IA64
1124.114C : +VAR+INFO 2 : Product:
1124.114C : +VAR+INFO 2 : Server
1124.114C : +VAR+INFO 2 : , suite:
1124.114C : +VAR+INFO 2 : Enterprise
1124.114C : +VAR+INFO 2 : TerminalServer
1124.114C : +VAR+INFO 2 : Built by: 3763.dnsrv.030204-1636
1124.114C : +VAR+INFO 2 : Kernel base = 0xe000000083000000 PsLoadedModuleList = 0xe000000083268400
1124.114C : +VAR+INFO 2 : Debug session time: Thu Mar 13 13:18:18 2003
1124.114C : +VAR+INFO 2 : System Uptime: 0 days 0:27:50.170
1124.114C : +VAR+INFO 2 : *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
1124.114C : +VAR+INFO 2 : Loading Kernel Symbols
1124.114C : +VAR+INFO 2 : Loading unloaded module list
1124.114C : +VAR+INFO 2 : Loading User Symbols
1124.114C : +VAR+INFO 2 : PEB is paged out (Peb = 000000007ffee018). Type ".hh dbgerr001" for details 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(ext) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(exts) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(kext) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(kdexts) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(wow64exts) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(ext) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(exts) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(kext) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(kdexts) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : The call to LoadLibrary(wow64exts) failed, Win32 error 2 1124.114C : +VAR+INFO 2 : "The system cannot find the file specified." 1124.114C : +VAR+INFO 2 : Please check your debugger configuration and/or network access. 1124.114C : +VAR+INFO 2 : \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*\* 1124.114C : +VAR+INFO 2 : \* \* 1124.114C : +VAR+INFO 2 : \* Bugcheck Analysis \* 1124.114C : +VAR+INFO 2 : \* \* 1124.114C : +VAR+INFO 2 : \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*\* 1124.114C : +VAR+INFO 2 : Bugcheck code 0000003B 1124.114C : +VAR+INFO 2 : Arguments ffffffffc0000005 e00001653178ebd4 e00001652a3c5d20 0000000000000000 1124.114C : +VAR+INFO 2 : RetAddr 1124.114C : +VAR+INFO 2 : 1124.114C : +VAR+INFO 2 : : 1124.114C : +VAR+INFO 2 : Args to Child 1124.114C : +VAR+INFO 2 : 1124.114C : +VAR+INFO 2 : : 1124.114C : +VAR+INFO 2 : Call Site 1124.114C : +VAR+INFO 2 : e000000083105cc0
1124.114C : +VAR+INFO 2 : : 0000000000000000 0000000000000000
0000000000000000 0000000000000000 :
1124.114C : +VAR+INFO 2 : nt!KeBugCheckEx
1124.114C : +VAR+INFO 2 : +
1124.114C : +VAR+INFO 2 : 0x1070
1124.114C : +VAR+INFO 2 : # Child-SP Child-BSP
RetAddr Call Site
1124.114C : +VAR+INFO 2 : 00 e00001652a3c3a30 e00001652a3c8a78
e0000000`83105cc0 nt!KeBugCheckEx+0x1070
1124.114C : NTLOG REPORT
1124.114C : Tests Total 0 | Variations Total 2
1124.114C :
1124.114C : Tests Passed 0 0% | Variations Passed 0
0%
1124.114C : Tests Warned 0 0% | Variations Warned 0
0%
1124.114C : Tests Failed sev3 0 0% | Variations Failed sev3 0
0%
1124.114C : Tests Failed sev2 0 0% | Variations Failed sev2 2
100%
1124.114C : Tests Failed sev1 0 0% | Variations Failed sev1 0
0%
1124.114C : Tests Blocked 0 0% | Variations Blocked 0
0%
1124.114C : Tests Aborted 0 0% | Variations Aborted 0
0%
1124.114C :
/**** Time/Date/Name WrapUp ****/
HCT Version: 11.1.021213 Release
HCT Shell Date: Nov 12 2002 19:12:43
Test Kit: 60
Test Device: C:\WINDOWS\system32\DRIVERS\pcinfo.sys
Test Wrap-up Date: 3-14-2003
Test Wrap-up Time: 4:28:51
Test Name at Wrap-Up: Device Path Exerciser
/**** Time/Date/Name WrapUp ****/
Thanks in advance
Leandro Marcondes Farinati
Software Developer