memory dumps and OCA

WINDBG
1

I have a memory dump that is occurring in an OS driver. Is it possible to
see if the BSOD has a entry in the Online Crash Analyses database (OCA)?
For example I have a BSOD with Symantec SYMEVENT.SYS and want to see if they
have a fix for it. I can do !analyze but it doesn’t appear to tell me the
fix link. This would be handy to tell if this is a bug I should try and
investigate or just document.

Thanks,

Rob

2

The only way to do this today is through a product called CER (Corporate
Error Reporting). http://www.microsoft.com/resources/satech/cer/ has
more information.

From: xxxxx@lists.osr.com
[mailto:xxxxx@lists.osr.com] On Behalf Of Rob Green
Sent: Tuesday, April 19, 2005 7:44 AM
To: Kernel Debugging Interest List
Subject: [windbg] memory dumps and OCA

I have a memory dump that is occurring in an OS driver. Is it possible
to see if the BSOD has a entry in the Online Crash Analyses database
(OCA)? For example I have a BSOD with Symantec SYMEVENT.SYS and want to
see if they have a fix for it. I can do !analyze but it doesn’t appear
to tell me the fix link. This would be handy to tell if this is a bug I
should try and investigate or just document.

Thanks,

Rob

You are currently subscribed to windbg as: unknown lmsubst tag argument:
‘’
To unsubscribe send a blank email to xxxxx@lists.osr.com

3

Hi!

I didn’t find a way to install the CER 2.0, I visited this URL -
http://www.microsoft.com/resources/satech/cer/InstallationMNU.asp, but no
link for install was found…any idea?

“Jason Shay” wrote in message
news:xxxxx@windbg…
The only way to do this today is through a product called CER (Corporate
Error Reporting). http://www.microsoft.com/resources/satech/cer/ has more
information.

From: xxxxx@lists.osr.com
[mailto:xxxxx@lists.osr.com] On Behalf Of Rob Green
Sent: Tuesday, April 19, 2005 7:44 AM
To: Kernel Debugging Interest List
Subject: [windbg] memory dumps and OCA

I have a memory dump that is occurring in an OS driver. Is it possible to
see if the BSOD has a entry in the Online Crash Analyses database (OCA)?
For example I have a BSOD with Symantec SYMEVENT.SYS and want to see if they
have a fix for it. I can do !analyze but it doesn’t appear to tell me the
fix link. This would be handy to tell if this is a bug I should try and
investigate or just document.

Thanks,
Rob

—
You are currently subscribed to windbg as: unknown lmsubst tag argument: ‘’
To unsubscribe send a blank email to xxxxx@lists.osr.com

4

The site seems clear on the criteria for obtaining CER:

Obtaining Corporate Error Reporting 2.0

CER 2.0 is available starting July 1, 2003 on the Microsoft Volume
Licensing Site (MVLS) for eligible Software Assurance customers.

The URL for the licensing site is: http://licensing.microsoft.com

Regards,

Tony

Tony Mason
Consulting Partner
OSR Open Systems Resources, Inc.
http://www.osr.com

-----Original Message-----
From: xxxxx@lists.osr.com
[mailto:xxxxx@lists.osr.com] On Behalf Of Alon Elhanani
Sent: Wednesday, April 27, 2005 11:18 AM
To: Kernel Debugging Interest List
Subject: Re:[windbg] memory dumps and OCA

Hi!

I didn’t find a way to install the CER 2.0, I visited this URL -
http://www.microsoft.com/resources/satech/cer/InstallationMNU.asp, but
no
link for install was found…any idea?

“Jason Shay” wrote in message
news:xxxxx@windbg…
The only way to do this today is through a product called CER (Corporate
Error Reporting). http://www.microsoft.com/resources/satech/cer/ has
more
information.

From: xxxxx@lists.osr.com
[mailto:xxxxx@lists.osr.com] On Behalf Of Rob Green
Sent: Tuesday, April 19, 2005 7:44 AM
To: Kernel Debugging Interest List
Subject: [windbg] memory dumps and OCA

I have a memory dump that is occurring in an OS driver. Is it possible
to
see if the BSOD has a entry in the Online Crash Analyses database (OCA)?
For example I have a BSOD with Symantec SYMEVENT.SYS and want to see if
they
have a fix for it. I can do !analyze but it doesn’t appear to tell me
the
fix link. This would be handy to tell if this is a bug I should try and
investigate or just document.

Thanks,
Rob

—
You are currently subscribed to windbg as: unknown lmsubst tag argument:
‘’
To unsubscribe send a blank email to xxxxx@lists.osr.com

—
You are currently subscribed to windbg as: xxxxx@osr.com
To unsubscribe send a blank email to xxxxx@lists.osr.com