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Windows 8.1: WinUSB.sys for service 'WinUsb' is not present.

HagenHagen Member Posts: 49

Hi,
we have an application that communicates via WinUSB with its device. WinUSB is installed via custom .inf.
Two Windows 8.1 users report an issue where WinUSB can't be installed. The install log reads:
inf:
AddService=WinUsb,0x000001fa,WinUsb_ServiceInstall (winusb.inf line 31)
!!! dvi: Add Service: Binary
'C:\Windows\system32\DRIVERS\WinUSB.sys' for service 'WinUsb' is not
present.

Other than that there are several thousand installation without the issue. The inf reads:
[Version]
Signature= "$WINDOWS NT$"
Class= MEDIA
ClassGUID= {4d36e96c-e325-11ce-bfc1-08002be10318}
Provider= %VENDOR%
CatalogFile= %DRIVER%.cat
DriverPackageDisplayName= %VENDOR% %DEVICE%
PnpLockDown= 1

[Manufacturer]
%VENDOR%= devices, NT$ARCH$

[devices.NT$ARCH$]
%DEVICE%= DeviceInstall, USB\VID_xxxx&PID_xxxx&MI_xx

[DeviceInstall]
Include= winusb.inf
Needs= WINUSB.NT

[DeviceInstall.Services]
Include= winusb.inf
Needs= WINUSB.NT.Services
AddService= WinUsb, 0x000001fa, WinUsb_ServiceInstall

[DeviceInstall.HW]
AddReg= DeviceInstall.AddReg

[DeviceInstall.AddReg]
HKR,, DeviceInterfaceGUIDs, 0x10000, "{fbd8de61-48b4-4072-9a00-2bb4ac85aabf}"

[WinUsb_ServiceInstall]
DisplayName= %DEVICE%
ServiceType= 1
StartType= 3
ErrorControl= 1
ServiceBinary= %12%\WinUSB.sys

[Strings]
VENDOR="me"
DRIVER="MyWinUSB"
DEVICE="My Device"

Any hint where to look or idea what could have went wrong, or even just a workaround for the user is highly appreciated!
Thanks,
Hagen.

Comments

  • Pavel_APavel_A Member Posts: 2,781
    edited May 27

    %VENDOR%= devices, NT$ARCH$
    [devices.NT$ARCH$]

    The inf really has these lines? Hmm.

  • HagenHagen Member Posts: 49

    Well, it can be assumed that it had these lines before getting architecture-customized. Of course after customization, stampinf, etc. it reads (for x86_64):
    [Version]
    Signature= "$WINDOWS NT$"
    Class= MEDIA
    ClassGUID= {4d36e96c-e325-11ce-bfc1-08002be10318}
    Provider= %VENDOR%
    CatalogFile= %DRIVER%.cat
    DriverPackageDisplayName= %VENDOR% %DEVICE%
    PnpLockDown= 1
    DriverVer=11/18/2020,1.5.1.188

    [Manufacturer]
    %VENDOR%= devices, NTamd64

    [devices.NTamd64]

  • Tim_RobertsTim_Roberts Member - All Emails Posts: 13,970

    The install log reads:
    AddService=WinUsb,0x000001fa,WinUsb_ServiceInstall (winusb.inf line 31)

    You didn't literally call your inf file "winusb.inf", did you? Did you not notice there is already a "winusb.inf"? Your winusb drivers are supposed to use Needs and Include to bring in the standard winusb.inf. https://docs.microsoft.com/en-us/windows-hardware/drivers/usbcon/winusb-installation

    You're sure both of those users were on Windows 8.1? In Windows 7, WinUSB did not ship with the operating system, so your driver package would have to use the co-installers. It should be included in Windows 8.

    Tim Roberts, [email protected]
    Providenza & Boekelheide, Inc.

  • HagenHagen Member Posts: 49

    Thanks, Tim,
    winusb.inf - good point! But doesn't it end up as oemxx.inf anyways. I will see if this improves anything.
    And yes, its 8.1 thats why I am posting here.

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